Refund & Replacement Information
At AEPEX, every product is carefully prepared and packed with strict quality checks to ensure that you receive your order in the best possible condition.
Due to the nature of our wellness products and hygiene considerations, we currently do not offer returns or exchanges once an order has been delivered.
However, we do support replacements for damaged or incorrect products, subject to the conditions mentioned below.
No Returns / No Exchanges
Product safety and hygiene policy
We do not accept returns or exchanges for the following:
- Opened or used products.
- Change of mind after placing an order.
- Skin reaction, personal preference, or individual suitability.
- Incorrect product ordered by the customer.
This policy helps us maintain product safety, hygiene, quality, and authenticity for all our customers.
Replacement for Damaged or Incorrect Products
When a replacement may be requested
We will be happy to assist with a replacement if:
- You receive a damaged product.
- You receive an incorrect product.
Mandatory Conditions
Required proof for replacement requests
Clear unboxing video is mandatory
The video must start before opening the package and clearly show the outer box, inner packaging, and product.
- The video must start before opening the package.
- The video must clearly show the outer box, inner packaging, and product.
- Requests without an unboxing video cannot be processed.
Reporting Timeline
Important: report issues within 48 hours
48-hour reporting window
You must raise the issue within 48 hours (2 days) of delivery.
Requests raised after this window will not be eligible for replacement.
How to Raise a Replacement Request
Contact our support team
Please email us at info@aepex.in with the following information:
- Order ID
- Clear unboxing video
- Images of the damaged or incorrect product
- Brief description of the issue
Cancellation & Refund Policy
Orders cannot be cancelled after placement
All orders are processed immediately upon confirmation. Therefore, order changes, cancellations, or refunds are not applicable once an order has been placed.
If you receive a damaged or incorrect product, please follow the Replacement for Damaged or Incorrect Products process mentioned above.
Important Information
Please keep these points in mind
- Returns and exchanges are currently not accepted.
- Replacement requests are only considered for damaged or incorrect products.
- A clear unboxing video is mandatory for replacement requests.
- Replacement issues must be reported within 48 hours of delivery.
- Requests submitted without the required video and supporting information may not be processed.
- Replacement requests are subject to verification by the AEPEX support team.
Returns
Not Accepted
Replacement
Damaged / Incorrect
Report Issue
Within 48 Hours
Need Help With a Replacement?
Contact our support team with your Order ID and relevant details.