Shipping Policy

• Orders are processed after successful confirmation of your order.
• Orders are generally prepared for dispatch within 24 - 48 hours, excluding Sundays and public holidays.
• Once your order has been dispatched, you will receive shipping and tracking information through your registered contact details, where available.

• Delivery timelines may vary depending on your delivery location, courier availability, and other external factors.
• Estimated delivery dates, where applicable, will be communicated during checkout or after dispatch.
• Delays may occasionally occur due to weather conditions, transportation disruptions, public holidays, or other circumstances beyond our control.

• We aim to provide delivery services across India, subject to courier service availability at the provided delivery address.
• Some remote or restricted locations may have limited delivery availability.

• Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.
• Any free-shipping eligibility or applicable shipping offers will be clearly communicated on the website or checkout page.

• Once your order is shipped, tracking details will be shared with you through your registered email address, phone number, SMS, or other available communication channels.
• You can use the provided tracking information to check the status of your shipment.

Please make sure your name, mobile number, address, PIN code, and other delivery details are correct before placing your order.

AEPEX will not be responsible for delays or failed deliveries caused by incorrect or incomplete address or contact information provided by the customer.

If your order is delayed, arrives damaged, or you experience any issue with delivery, please contact our customer support team as soon as possible with your order number and relevant details.

We will work with the delivery partner to help resolve the issue.

At the time of delivery, please check the package for visible signs of damage or tampering.

If the package appears damaged or tampered with, please document the issue and contact our support team promptly.

• Delivery timelines are estimates and are not guaranteed.
• Delivery may be affected by courier restrictions, weather, public holidays, or other unforeseen circumstances.
• Orders are delivered to the address provided during checkout.
• AEPEX reserves the right to use appropriate logistics and courier partners for order delivery.